Customer Services
New Accounts
For fully Government-funded organisations, Local Authorities and Schools we can open an immediate account for payment in 30 days of invoice date. For all other organisations your order should include payment by cheque, Maestro or Mastercard/Visa.
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Order Acknowledgement
An order acknowledgement is sent by email where an email address has been supplied, alternatively we will post to the delivery address.
Please check that all details correspond to your original order and contact us immediately if there are any discrepancies.
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Navigation
Where you see a headline in bold grey with a > separating categories the categories can be clicked to return to them. e.g. Categories Home > Cafe & Dining Furniture > cafe Chair
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Delivery Costs
All orders over £500 excluding VAT are delivered FREE on the UK mainland. For orders under £500 excluding VAT we have a delivery charge per order – see below for details. Deliveries to Northern Ireland and offshore islands will be charged separately. We may part-deliver your order. Ground floor deliveries only.
| General Delivery Charges |
| Order Value (excluding VAT) |
Delivery (excluding VAT) |
| Over £500 |
FREE |
| £100 – £500 |
£27.50 |
| Up to £100 |
£15.00 |
| This charge is for ground floor delivery areas only. A detailed staging assembly leaflet will be given on delivery with relevant orders. Assistance with off-loading of staging must be provided by the customer. |
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Order Cancellation or Amendments
All order amendments or cancellations must have our written consent and will be on terms that indemnify Principal Furniture against any loss. Items available from stock may be cancelled, provided the goods have not been despatched. Stocked items agreed to be returned or exchanged for reasons not within our
control will incur a 50% handling charge plus a carriage charge +VAT.
"Non-stocked" items and "Made-to-order" items CANNOT be cancelled or amended once we are in receipt of your order.
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Product Classification
All the products shown are classified as either "Available from stock", "Non-stocked" or "Made-to-order".
- "Available from stock" items are primarily held in our warehouse and are typically delivered within two weeks.
- "Non-stocked" items may be delivered direct from the manufacturer or via our warehouse and therefore generally have longer lead times.
- Lead times on "Made-to-order" items will vary dependent upon your fabric choice and specification. Approximate lead times are stated denoted by the blue logo underneath each product description.
However if the lead time is critical, please contact our sales team for confirmation.
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Fabric Choice
We are aware that your fabric colour choice is often crucial. If this is the case, we strongly advise you to request a fabric sample BEFORE placing your order. As all upholstered
products come under the "Made-to-order" category, please ensure that your fabric choice is correct at point of order, as this cannot be changed under any circumstances.
Once we have received your order, your choice is deemed to be accepted and cannot be cancelled. All our upholstery fabrics are made to Medium Hazard to Ignition level 5.
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Delivery Terms
Standard delivery is made to ground floor pavement level. Peak Periods-During the summer peak trading period (June to September) lead times may be extended, we strongly advise you to order early to avoid
delays. You will be advised of any extended lead times upon receipt of your order. Do not dispose of your old furniture until your new furniture has been delivered.
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We are pleased to be able to offer FREE delivery on an order value
of £500 and over (excluding VAT within the UK Mainland) from the
Principal Furniture Catalogue or online store. For an order value up to £100 (exclduing VAT within the UK mainland) a delivery charge of £15.00 (excluding VAT) will be incurred. For
an order value below £500
(excluding VAT within the UK Mainland) a single delivery charge
of £27.50
(excl. VAT) per order will be incurred. Deliveries to Northern
Ireland, Highlands and offshore islands will be charged separately
(please enquire).
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As standard we offer ground floor, pavement level deliveries only.
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Bespoke delivery and installation services are available - subject to separate quotation. Where your order includes a mix of "Available from stock", "Non- stocked" and "Made-to-order" items, we shall typically deliver based on the product with the longest lead time.
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We may part deliver your order.
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Where you have requested an unsupervised delivery, we shall accept no responsibility for loss or damage howsoever caused.
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Pricing
All prices in this publication are £ sterling and correct at the time of going to press. We reserve the right to amend the prices of any product or offer within our catalogue and on-line store without prior notification. Due to the current economic climate, if there are excessive raw material cost increases, including
fuel, or exchange rate fluctuations beyond our control, we reserve the right to amend prices, including delivery charges. You will be advised of any increase before your order is accepted. Unless stated, all prices quoted do not include assembly, installation, delivery or VAT. All prices are subject to VAT at the prevailing rate at time of invoice.
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How to Search
To search for a product (e.g. Monza Stacking Chair) or a product with a particular feature (e.g. folding tables), type a description in the Search box and click Search. You will then be taken to a page which contains a list products that meet your requirements.
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Download an Order Form
To download a PDF Order Form please click here. This order form can then be sent to us via post or fax to 01869 324012.
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