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Customer Service

New Accounts
Order Acknowledgement
Navigation
Delivery Costs
Guarantee
Made-to-Order Items
Delivery Time
Prices
How to Search
• Download an Order Form

 

New Accounts
For fully Government-funded organisations, Local Authorities and Schools we can open an immediate account for payment in 30 days of invoice date. For all other organisations your order should include payment by cheque, Switch or Mastercard/Visa.
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Order Acknowledgement
An Order Acknowledgement will be sent to the delivery address. Please check that all details are correct and telephone us immediately if you have any queries. For Made-to-Order upholstery items a fabric swatch will be attached to your Order Acknowledgement, please ensure it is the correct colour.
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Navigation
Where you see a headline in bold green with a > separating categories the categories can be clicked to return to them.

e.g.
Categories Home > Cafe & Dining Furniture > Café Chair

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Delivery Costs
All orders over £1000 excluding VAT are delivered FREE on the UK mainland. For orders under £1000 excluding VAT we have a delivery charge per order – see the order form for details. For Staging and Dance Floor orders a seperate delivery charge applies, please see below. Deliveries to Northern Ireland and offshore islands will be charged separately. We may part-deliver your order. Ground floor deliveries only.

General Delivery Charges
Order Value (excluding VAT) Delivery (excluding VAT)
Over £1,000 FREE
£500-£999 £59
£100-£499 £35
Below £100 £15

Staging System & Dance Floor Delivery/installation guide
Any Order £175
This charge is for ground floor delivery areas only. A detailed staging assembly leaflet will be given on delivery. This delivery charge applies to individual staging orders, packages and a combination of staging and other products ordered. Assistance with off-loading must be provided by the customer.

Fuel Surcharge

Since we printed the 2008/09 catalogues over the period January to March this year there has been an average 18% increase of diesel pump prices and as you know it is set to rise yet further. The average pump diesel price then was £1.09/L and now in mid June the average price is £1.30/L and rising. We calculated our delivery costs at the lower diesel pump prices and we were not expecting increases of this size. We have absorbed the increase over the past few months but we now need to increase the delivery charge for orders below the free delivery level (please see costs above). We regret having to impose these SURCHARGES mid-catalogue but the magnitude of the increases has given us no option, in common with most other educational furniture suppliers. We have expressed the increases as a 'surcharge' rather than delivery increases because should diesel prices decrease we will lower our delivery charges too.

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No Quibble Guarantee
All our products have a structural guarantee for a year in normal use, and some products have a longer guarantee as shown on the product page. If you wish to return stocked goods ordered incorrectly, a restocking charge of 25% of their value will be made plus carriage of £59.00 + VAT. The goods must be unused and returned in their original packaging.
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Made-to-Order Items
Many products are manufactured specifically for a customer’s order. These are stated ‘made to order’ in the product description. We can only accept these goods back if they are faulty, and not for any other reason. Back to top

Delivery Time
We will always endeavour to deliver within the delivery times shown. However, during the period July to September, delivery times will increase – we will advise you. Delivery of orders to Northern Ireland and off shore islands may take longer than indicated - we will advise you. We urge you to order early if you require your furniture for a specific date.
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Prices
All prices shown exclude VAT, are correct at date of printing and are valid until 31st January 2009. Whilst we will endeavour to maintain catalogue prices, if there are excessive raw material cost increases beyond our control, we may need to review certain prices.

Catalogue Price Surcharges - June 2008

When we printed the 2008 Catalogues we had planned for all prices to remain valid until 31st January 2009. As you may know, since January this year there have been excessive increase in some raw material costs, such as steel and oil based products, together with a significant weakening of the £ against the € exchange rate. So far we have absorbed these price increases, but unfortunately we now have no alternative but to reflect these increases with a price surcharge on some of our products. If this situation changes we will immediately reverse this surcharge.

Not all products have been affected, and therefore these prices remain unchanged.

If you require any further information, then please contact our Sales Team on 01869 324488, or email sales@principalfurniture.co.uk.
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How to Search
To search for a product (e.g. Matrix Stacking Chair) or a product with a particular feature (e.g. folding tables), type a description in the Search box and click Go. You will then be taken to a page which contains a list products that meet your requirements.
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Download an Order Form
To download a PDF Order Form which can be found in the Principal Furniture catalogue, please click here. This order form can be sent via post or fax.
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To discuss your requirements please contact Principal Furniture on +44 (0)1869 324488 or email here
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